FAQ
| Q. | How does direct mail work? |
| A. | Direct mail is a fast, easy, and affordable way to get your marketing message out.
The post office offers discounts for doing part of their work for them. By pre-sorting
and bar coding your postcards we bypass the manual sorting and hand labor of the
USPS (Postal Service). For this work, they discount the postage based on our level of
sorting. To perform the sorting we use CASS and DPV certified software specifically
approved by USPS to sort your lists to their delivery routes.
|
| Q. | Can we deliver our own mail? |
| A. | When mailing in bulk, the mail is only able to be dropped from the bulk mail center
registered to our permit. If you have your own permit, we can presort and ship you
the paperwork and mail trays for you to drop at the post office where you hold your
permit. Shipping charges will vary based on your location, and the size of the mailing. |
| Q. | Can we pay with our credit card? |
| A. | YES! Everything is included in the package pricing (See “Price Info”), including
postage, and you may pay with a M/C, Visa or Amex. |
| Q. | How long is your mailing turnaround? |
| A. | We schedule printing and mailing services 4-5 days in advance. Please allow 10
business days from the time your order is finalized, and all proofs are approved, to
have your job in the mail. |
| Q. | How long does it take for mail to be delivered? |
| A. | Typically 1-10 days for Standard (bulk) mail. Please note that delivery may take
longer during peak mail/holiday seasons. The post office does NOT specify a delivery
time for Standard mail and will possibly defer delivery during peak mail times;
however typical delivery is within the 10 day range. |
| Q. | Is there any proof that my mail was dropped? |
| A. | Once a job has mailed and has been entered into the postal system, the post office
mails back a time-stamped confirmation of the mailing. We will gladly fax the
confirmation on request, but this documentation will not be available until a few days
after the mail drops, as the paperwork is mailed back to us by the USPS. |
| Q. | Can you provide a custom mailing list? |
| A. | Of course! The package pricing includes the radius list! However, if you need a
different type of list, from very simple occupant / resident lists, to complex compiled
lists, we can target just about any demographic, any where in the Country. Please
inquire if you need something special. |
| Q. | Are there lower postage rates for Non Profit organizations? |
| A. | Non Profit groups can apply to the U.S. Postal Service for approval to mail at special
Non Profit postage rates. This class of mail is a lower priced Bulk Mail (Standard)
rate with the same delivery timeframes. Once this approval has been received, we
can mail for your organization at this special postage rate. You will need to provide
us with a completed Postal Service Form 3623 plus a request for additional entry on
company letterhead signed by a responsible organization official. We will forward
these documents to our local Post Office for their approval. Call for more information
on how to get through the approval process with the USPS, it is not difficult, and we
will be happy to help. |
| Q. | Do you remove duplicate and bad addresses? |
| A. | The lists included with the mailing package have been de-duped, and bad addresses
have been removed based on the Postal Service’s data. On custom lists (or your
supplied list) we will automatically look for duplicates where both the name AND the
address match. Our default procedure is to keep just one of the duplicates for mailing.
If you want us to remove duplicates using different criteria, such as where ONLY the
address matches, please be sure to indicate this when submitting your list. There is no
charge for this service. |
Colors you see on your monitor, or output from your inkjet printer may NOT accurately reflect the actual colors printed in 4-color process printing. We’ll do our best to match colors but because of variations inherent in the printing process we cannot guarantee an exact match. Remember: The PDF proofs we provide are only a close approximation of the colors on the final printed piece.